An empirical research study to understand the relationship between buyers and digital store

Rohit Kenge and Zafar Khan

International Journal of Business Performance Management, 2022, vol. 23, issue 3, 323-346

Abstract: Natural disaster, political imbalances, and pandemic disease are resulting in the dynamic product demand over time. We studied the current sales order booking process in the literature survey and proposed a hypothesis model to check the digital store suitability for lower delivery lead times of the electric original equipment manufacturers by collecting the primary data with the set of the 26 questionnaires to the 500 buyers of the electric products on convenience sampling. We received 402 valid responses. We performed the confirmatory and bi-factor analysis to check our proposed hypothesis model and concluded that that the buyers are facing different price issues for similar products at the different store platforms which affects the buyer's loyalty. The buyer's loyalty also depends upon the customer care support on their issues while purchasing the product. Digital buyer's satisfaction and loyalty (DBSL) and digital buying profile-based socio-economic condition (DSEP) are deeply interrelated.

Keywords: sales management; customer loyalty; customer satisfaction; digital store. (search for similar items in EconPapers)
Date: 2022
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=123831 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbpma:v:23:y:2022:i:3:p:323-346

Access Statistics for this article

More articles in International Journal of Business Performance Management from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().