Developing a performance evaluation dashboard for the east Algerian solid waste management service (Skikda)

Khorief Ouissem, Aissa Mahimoud and Nedjima Mouhoubi

International Journal of Business Performance Management, 2025, vol. 26, issue 3, 343-361

Abstract: This article aims to propose a dashboard designed to evaluate the performance of the waste management service in the municipality of Skikda, located in eastern Algeria. The construction of this dashboard involves four key stages: identifying the objectives, identifying the indicators, establishing an information system, and making the dashboard operational. The dashboard comprises more than 20 indicators, including 2 institutional, 4 technical, 6 legal, 9 environmental, 1 financial, and 1 economic indicator. It covers the entire spectrum of the waste management service, starting from contract allocation and extending to landfill operations. The dashboard offers insights into the overall performance and sustainability of the service, considering economic, environmental, and social aspects, and it encompasses the entire service lifecycle, from waste collection to disposal.

Keywords: dashboard; performance evaluation; waste management; public service; municipality. (search for similar items in EconPapers)
Date: 2025
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