Measuring and improving business process reliability

Kepa Mendibil, Trevor J. Turner, Umit S. Bititci

International Journal of Business Performance Management, 2002, vol. 4, issue 1, 76-94

Abstract: Measuring the performance of a business process and moreover, improving the reliability of critical business processes has become an important issue for most organisations. This paper describes how three companies from different business environments improved the reliability of specific business processes using active monitoring techniques.

Keywords: active monitoring; business process reliability. (search for similar items in EconPapers)
Date: 2002
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbpma:v:4:y:2002:i:1:p:76-94

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