Performance measurement for e-business enterprises

Juan Jose Alfaro, Saiz, Angel Ortiz Bas, Raul Poler Escoto, Ruben Dario Franco

International Journal of Business Performance Management, 2002, vol. 4, issue 2/3/4, 296-315

Abstract: E-business involves a fundamental change in business because it changes business foundations. Thus, companies that are trying to develop e-business capacities need to evaluate whether their current systems for managing enterprises are adequate when new business models appear. This paper considers weaknesses noted by different authors regarding the current performance measurement models and reviews some recent models to discover their suitability in e-business Models. A new system able to facilitate the definition of performance indicators for e-business companies is defined. The Model takes into account high level concepts (customers, strategies, stakeholders, etc) and operational concepts (information, resources, functions and roles) developing an integrated model. The Model is supported by IE-GIP (Enterprise Integration - Business Processes Integrated Management - acronyms in Spanish) methodology and CIMOSA concepts.

Keywords: e-business; Performance Measurement Systems (PMS); enterprise integration; performance indicators model. (search for similar items in EconPapers)
Date: 2002
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