Towards a framework for evaluating the business process performance of e-business investments

Matthew Hinton and David Barnes

International Journal of Business Performance Management, 2005, vol. 7, issue 1, 87-99

Abstract: Much business process innovation is being driven through development of e-commerce applications. But e-business requires considerable financial investment, the justification and evaluation of which requires some kind of performance measurement system. This paper reports research into the development of performance measurement in e-business order fulfilment and delivery processes. A series of case organisations have been used to develop a framework for understanding e-commerce performance, and to explore the range of specific measures organisations are currently using within this context.

Keywords: performance measurement; performance evaluation; electronic commerce; business processes innovation; e-commerce; e-business; electronic business; order fulfilment; order delivery; case studies; investment evaluation; investment justification. (search for similar items in EconPapers)
Date: 2005
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbpma:v:7:y:2005:i:1:p:87-99

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