 Performance management: outsourcing and behavioural dynamicsDavid W. Parker and Katie A. Russell International Journal of Business Performance Management, 2005, vol. 7, issue 3, 288-303 Abstract: Empirical research captured information from a multinational EU leader in the financial services sector during the early stage of outsourcing IT services and an action inquiry methodology surfaced the embedded web of meanings relating to changes and effects on working relationships. The results identified the importance of addressing strategic performance issues and inter/intra relationships between parent company team members and their outsource counterparts. Conclusions indicate that behavioural issues such as psychological contracts within inter/intra work groups, power and trust are highly significant managerial performance issues when perceiving the success or failure of an outsourcing strategy, such that they potentially outweigh economic factors and corporate performance imperatives specified in the service level agreement. Keywords: performance management; outsourcing; action inquiry; supply chains; intra-group relationships; group dynamics; exchange relationships; behavioural dynamics; financial services; information technology; working relationships; psychological contracts; power; trust; management performance; organisational change. (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbpma:v:7:y:2005:i:3:p:288-303 Access Statistics for this article More articles in International Journal of Business Performance Management from Inderscience Enterprises Ltd |
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