 A contribution to performance measurement in the healthcare industry: the industrial point of viewJos Schaefers, Jerome Colin, Riad Aggoune and Myriam Kucina International Journal of Business Performance Management, 2007, vol. 9, issue 2, 226-239 Abstract: The health domain has entered the crucial phase of an important paradigm shift. The word 'customer' has started replacing the word 'patient'. It has been commonly admitted that the hospital's industry must be financed by social systems and only continue to exist as long as sufficient financial resources are available. This statement should be definitely replaced by: "What must be changed such that within available budgets more health can be produced?" This new philosophy needs a system that is able to measure impacts of any local modification on the global system. The present paper aims at finding a Theory of Constraints (TOC)-based answer to the hospital measurement system. TOC has been largely applied in the industrial world. Some successful implementations are reported from the financial industry, but so far the socio-economic world using TOC is mainly limited to profit organisations. We propose an extension of the TOC concept towards a non-profit world. Keywords: global health management; performance measurement; health goal units; health throughput; health inventory; theory of constraints; TOC; healthcare; hospital measurement. (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbpma:v:9:y:2007:i:2:p:226-239 Access Statistics for this article More articles in International Journal of Business Performance Management from Inderscience Enterprises Ltd |
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