The excellence heart 2.0: a holistic model for sustained and innovative business excellence tested in an HVAC company

Soumaya Elyoussoufi, Mohamed Mazouzi, Anass Cherrafi and Jamal Elbaz

International Journal of Business Performance and Supply Chain Modelling, 2023, vol. 14, issue 2, 204-228

Abstract: Achieving organisational excellence is an issue that has prompted both the scientific community and business managers. Several models are proposed. Unfortunately, such models tend to divide the approach or suggest complicated frameworks not adaptable to different companies. Based on literature reviews, Amazon's story, and TRIZ papers in management, we have developed a holistic and adaptable model that stimulates the company's creativity, agility, and sustainability. A case study in an HVAC company highlights the advantages of the model, which will initiate a new approach to business excellence. Moreover, further research can be conducted to test the model through case studies in different businesses and fields.

Keywords: holistic framework; innovative model; excellence; business; TRIZ; strategy; evolution system; HVAC; excellence heart; Lean Six Sigma; LSS; Amazon. (search for similar items in EconPapers)
Date: 2023
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