The impact of web-based technologies on business organisations: a review and thoughts on the future

John A. Parnell, Donald L. Lester, William 'Rick' Crandall and Michael L. Menefee

International Journal of Business and Systems Research, 2007, vol. 1, issue 2, 162-181

Abstract: Almost all of the published work in the academic and popular press on Web-Based Technologies (WBT) – most notably the internet – emphasises the merits. While WBT have had an extraordinary, and arguably positive net influence on business organisations, they have also created a number of significant challenges for managers. This paper proposes a framework for evaluating the positive and negative influences of WBT, outlining economic, organisational and customer factors that have influenced organisations in far-reaching ways. If organisations are to harness the full benefits of technology, they must become fully aware and minimise the negative 'side effects' of these advances.

Keywords: internet; technology evaluation; web-based technologies; WBT; productivity; success factors; business performance; new economy; disaggregation; reaggregation; negative effects. (search for similar items in EconPapers)
Date: 2007
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