Users' service quality satisfaction and performance improvement of ERP consultant selections

Wen-Hsien Tsai, Thomas W. Lin, Shu-Ping Chen and Shih-Jieh Hung

International Journal of Business and Systems Research, 2007, vol. 1, issue 3, 280-301

Abstract: Recently, companies have developed Enterprise Resource Planning (ERP) systems. ERP systems will integrate business processes and provide information. However, successful ERP implementation is costly and requires a long time to complete. Companies usually use outside consultants to ensure a successful ERP project. ERP consultant selection is a difficult task for an ERP project implementation. This study examined the users' service quality satisfaction in the ERP consultant selection and investigated performance improvement of ERP systems. We illustrated how to apply the Analytical Hierarchy Process (AHP) to set priority weights for consultant alternatives in order to solve the ERP consultant selection problems.

Keywords: information systems; enterprise resource planning; ERP consultants; consultant selection; information systems; success models; service quality; analytical hierarchy process; AHP; performance improvement; ERP implementation; service satisfaction. (search for similar items in EconPapers)
Date: 2007
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=15830 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbsre:v:1:y:2007:i:3:p:280-301

Access Statistics for this article

More articles in International Journal of Business and Systems Research from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().