A systems approach to order fulfilment using design for six sigma methodology

Yousef Amer, Muhammad Azeem Ashraf, Lee Luong, Sang-Heon Lee and William Y.C. Wang

International Journal of Business and Systems Research, 2007, vol. 1, issue 3, 302-316

Abstract: Supply Chain Management (SCM) focuses on a business process approach with an emphasis on having a holistic view of the value chain, customer driven demand and the need to manage successfully both the internal functional and external business process interfaces. In this paper an adaptation of Design for Six Sigma (DFSS) methodology for designing and managing a supply chain is presented, demonstrating how Order fulfilment is one of the major Critical to Customer Requirements (CCRs) for a supply chain. A detailed explanation of the DFSS steps Identify, Design, Optimise and Validate (IDOV) as adapted to supply chain service is illustrated.

Keywords: supply chain management; SCM; order fulfilment; design for six sigma; DFSS; quality function deployment; QFD. (search for similar items in EconPapers)
Date: 2007
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbsre:v:1:y:2007:i:3:p:302-316

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