The impact of BPR/BPO strategy, internet-based technology investment and BPR type on BPR performance

Chao-Hsiung Lee, Shaio-Yan Huang, Chin-Shih Ou and Ling-Yao Chiu

International Journal of Business and Systems Research, 2007, vol. 1, issue 3, 317-342

Abstract: Business Process Reengineering (BPR) has been a popular business improvement strategy over the past decade. We structured a cross-sectional analysis based on the 'Business Process Management' (BPM) survey. The ANOVA analysis is used to compare the BPR performance of 'Core BPR' with the BPR performance of 'Non-core BPR', and to compare the BPR performance of 'non-core BPR' with the BPR performance of 'Non-core BPO'. Besides, we investigated the impact of the BPR/BPO strategy, internet-based technology investment and the BPR type on the performance of implementing BPR by multiple regression analysis. It indicates that 'BPM' strategy is associated with the performance of BPR. Reengineering core or critical processes can derive better performance of BPR. Besides, the BPR performance of reengineering non-core or non-critical business processes differs significantly from that of outsourcing non-core or non-critical business processes. It is supported that the intensity of internet-based technology/systems investment is positively related to the performance of BPR.

Keywords: business process reengineering; business process outsourcing; BPO; internet based technology; internet based systems; investment; strategy; X-engineering systems; BPR performance; business process management. (search for similar items in EconPapers)
Date: 2007
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