Factors that impact on the acceptance and performance of ERP system: multiple case studies in Taiwan

Li-Ling Hsu, Pei-Chun Lin, Chin-Tsang Ho and Je-Ren Pan

International Journal of Business and Systems Research, 2008, vol. 2, issue 1, 16-33

Abstract: With the popularisation of the Enterprise Resource Planning (ERP) solutions, software applications have developed to help managers implement ERP system in business activities such as inventory control, order tracking, customer service, finance and human resources. This study uses multiple case studies as a research method to investigate the influence of enterprise contingency factors on ERP system acceptance and performance based on the Technology Acceptance Model (TAM). This study selects four companies from the semiconductor and steel industries as case studies for interview. The research results demonstrate that contingency factors are positively associated with the introduction and acceptance of ERP system; furthermore contingency factors are positively associated with ERP system performance.

Keywords: contingency factors; enterprise resource planning; ERP implementation; technology acceptance model; TAM; ERP system performance; Taiwan; semiconductor industry; steel industry. (search for similar items in EconPapers)
Date: 2008
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