Building knowledge sharing communities using team expertise access maps

Susu Nousala, Aaron Miles, Bill Kilpatrick and William P. Hall

International Journal of Business and Systems Research, 2009, vol. 3, issue 3, 279-296

Abstract: It is difficult for large and geographically dispersed organisations to manage personal knowledge for easy discovery and sharing, especially in the areas of identification, indexing and codification of the knowledge held in people's heads and the cultural issues of discovery, mutual trust and sharing. We have prototyped a methodology based on mind mapping and a relational database to codify, index and map staff knowledge. This includes an interview process to build trust while eliciting career histories, plus a relationally based graphical knowledge retrieval structure making it easy for other staff to determine who is likely to posses the kind of knowledge needed.

Keywords: autopoiesis; career history database; communities of practice; CoP; human resource management; HRM; knowledge mapping; mind mapping; tacit knowledge transfer; trust; knowledge management; knowledge sharing; team expertise; employee knowledge; graphical knowledge retrieval. (search for similar items in EconPapers)
Date: 2009
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Citations: View citations in EconPapers (1)

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