Work stressors related to geographic distance and electronic dependence in virtual teams

Niina Nurmi

International Journal of Business and Systems Research, 2010, vol. 4, issue 3, 311-329

Abstract: Increasing globalisation and advances in communication technology have fuelled the emergence of geographically distributed so-called virtual teams. Literature identifies multiple contextual boundaries of virtual teams, e.g. geographic distance, time separation and dependence on electronic communication. Despite the increasing attention to virtual teams, there is limited understanding of how these challenges, presented as virtual team boundaries, contribute to team members' psychological strain. This comparative multi-case study aims at identifying the context-specific work stressors in eight geographically distributed virtual teams. A qualitative analysis of in-depth interviews with 81 virtual team members revealed the context-specific work stressors: work overload, low accessibility to information, low awareness of local conditions and coordination problems, caused by geographic dispersion. This study contributes to the literature on virtual teams and stress proposing that globally and nationally distributed team members experience unique job demands that may make coping difficult, thereby causing psychological strain.

Keywords: virtual teams; web based teams; online teams; work stressors; stress; psychological strain; geographic dispersion; spatial distance; temporal distance; electronic dependence; globalisation; ICT; information technology; communications technology; contextual boundaries; time separation; team boundaries; work overload; information accessibility; local conditions; coordination problems; job demands; electronics industry; telecommunications industry; software industry; pulp and paper industry; banking; electronic knowledge sharing; collaboration; decision making. (search for similar items in EconPapers)
Date: 2010
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