Seeking stakeholder support and approval: a case study of legitimation process in an information system development project

Yongqin Du

International Journal of Business and Systems Research, 2011, vol. 5, issue 2, 136-157

Abstract: Legitimation is an abstraction of formal and informal approval of stakeholders towards organisational activities. Information systems (IS) development and implementation are more likely to receive stakeholder support and acceptance if they hold the belief that the IS and the changes implied are legitimate. This paper offers a case study of the legitimation process in an IS project at a large Chinese commercial bank, and obtains in-depth understanding of how legitimation was sought and obtained from various internal stakeholders through the project team's strategic actions. This paper empirically examines the applicability of the legitimation activity model (LAM), and establishes a new improvisational legitimation seeking approach as an alternative to the deterministic LAM. Limitations and directions for further research are discussed.

Keywords: information systems; stakeholder support; stakeholder acceptance; legitimation processes; legitimation strategies; legitimation activity models; improvisation; China; development projects; informal approval; formal approval; systems implementation; commercial banking; banks; internal stakeholders; project teams; strategic actions; improvisational legitimation; deterministic models; business; systems research. (search for similar items in EconPapers)
Date: 2011
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=38799 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbsre:v:5:y:2011:i:2:p:136-157

Access Statistics for this article

More articles in International Journal of Business and Systems Research from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().