E-government effectiveness: assessment of contributing governments' ICT usage factors

Mohammad I. Merhi and Kai S. Koong

International Journal of Business and Systems Research, 2013, vol. 7, issue 1, 1-24

Abstract: The usage of ICT by governments' agencies, accessibility of digital content, and the availability of advanced technologies are among the crucial factors that affect the e-government process effectiveness. Based on secondary data derived from UNPAN and the World Economic Forum, Executive Opinion Survey, this study investigates the major factors that are essential to e-government success. Data were composed from ranks as well as scores that were both included in the analysis. Parametric and non-parametric tests were used for this aim. The results show that government online service index, presence of ICT in government agencies, and e-participation are significant factors for the effectiveness of e-government operations, represented by accessibility and availability. Moreover, results highlight the important factors that help countries be among the high e-government ranks. In general, this paper has important implications for government decision makers, e-government systems designers, and e-government researchers.

Keywords: e-government; internet; world wide web; electronic government; process effectiveness; ICT; information technology; communications technology; technology availability; content accessibility; Spearman's rank correlation coefficient; Spearman's rho; Charles Spearman; non-parametric measures; statistical dependence; multiple regression; usage factors; digital content; advanced technologies; UNPAN; United Nations Public Administration Network; World Economic Forum; Executive Opinion Survey; parametric tests; non-parametric tests; online service index; government agencies; e-participation; electronic participation; decision makers; systems designers; researchers; business; systems research. (search for similar items in EconPapers)
Date: 2013
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://www.inderscience.com/link.php?id=50615 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbsre:v:7:y:2013:i:1:p:1-24

Access Statistics for this article

More articles in International Journal of Business and Systems Research from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().