 Information and ill-structured decisions: the effects of web use and feedbackDavid McLain and Jinpei Wu International Journal of Decision Sciences, Risk and Management, 2022, vol. 10, issue 3/4, 189-211 Abstract: Most problems have information deficits, motivating decision-makers to seek additional information beyond personal experience. The World Wide Web and performance feedback are especially accessible information resources. An experiment testing the influence of web and feedback information on performance at making ill-structured decisions revealed that mere belief in the web's usefulness did not predict better decisions. Actual web use provided inconsistent benefits, but expectations-clarifying feedback consistently drove significant decision improvements. Simple knowledge-of-results feedback, however, was of no benefit. Relevant experience, the foundation on which decision information is built, also improved decisions. Scholars should consider the influence of multiple information sources on decisions, specifically ill-structured decisions. Practitioners should encourage more feedback-seeking and experience expansion while understanding the limitations of the web. Keywords: decision-making; web; internet; feedback; performance; internet attitude; information resources; ecological validity; experiment; ambiguity; uncertainty. (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:ids:ijdsrm:v:10:y:2022:i:3/4:p:189-211 Access Statistics for this article More articles in International Journal of Decision Sciences, Risk and Management from Inderscience Enterprises Ltd |
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