Economics at your fingertips  

Organisational communication in higher educational institutions: scale development and validation

Kriti Priya Gupta and Ruby Sengar

International Journal of Education Economics and Development, 2020, vol. 11, issue 1, 1-26

Abstract: Many researchers have generated instruments to assess communication at an organisational level. Although these scales are alluring, but still, there is a scarcity of valid and reliable constructs to measure organisational communication (OC) from all perspectives. Therefore, this study is trying to deduce the factors of OC scale and develop a construct to assess communication in higher educational institutions (HEI). Item generation and scale refinement for OC construct involve survey of faculty members working with various HEIs in Delhi - National Capital Region, followed by construct, divergent, convergent, nomological and cross-validation using 576 faculty members, resulting in an organisational communication scale for higher educational institutions (OCHE). The empirical results indicate that the OCHE scale consists of four dimensions namely communication structure, style, behaviour, and barriers. The proposed OCHE scale can serve as an indicative tool that enables the authorities of HEIs to monitor and manage the internal communication practices within their organisations.

Keywords: organisational communication; communication barriers; higher educational institutions; HEIs; communication structure; communication behaviour; communication styles; India. (search for similar items in EconPapers)
Date: 2020
References: Add references at CitEc
Citations: Track citations by RSS feed

Downloads: (external link) (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link:

Access Statistics for this article

More articles in International Journal of Education Economics and Development from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().

Page updated 2022-08-17
Handle: RePEc:ids:ijeded:v:11:y:2020:i:1:p:1-26