Show it with feeling: performed emotions in critical sensemaking

Eeva Aromaa, Päivi Eriksson and Tero Montonen

International Journal of Entrepreneurship and Innovation Management, 2020, vol. 24, issue 4/5, 266-280

Abstract: This article draws attention to emotion in sensemaking within small entrepreneurial organisations. More specifically, it illustrates how performed emotion is related to enactment of a formative context, sensemaking and agency. The article also enriches the critical sensemaking heuristic by exploring a conversation between a leader and employees concerning adoption of a new online service. The analysis is based on videotaped data gathered from a two-year study of a franchise-based rental and real estate company. The contributions of the article are two-fold: 1) it argues that performed emotions are important because they may have an influence on the sensemaking of others and the possibility of exercising agency; 2) it demonstrates that videotaped material is a fertile source of data for studies on critical sensemaking in small entrepreneurial organisations.

Keywords: emotion; critical sensemaking; formative context; agency; franchising; entrepreneurship; innovation; leader; employee; online service; video. (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijeima:v:24:y:2020:i:4/5:p:266-280

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