Online purchasing: the role of web experience factors

Noor Akma Mohd Salleh, Norbani Che Ha, Philip J. Kitchen and Amrul Asraf Mohd-Any

International Journal of Electronic Marketing and Retailing, 2019, vol. 10, issue 3, 260-282

Abstract: This paper examines the effect of web experience factors such as usability, interactivity, trust and aesthetics derived from flow theory on purchasing intention. From 360 questionnaires distributed, 300 responses were gathered. Using logistic regression analysis, results indicate that usability, interactivity and trust are positively and significantly associated with purchasing intention whereas aesthetics is not. It seems that online retailers should adopt a targeted aesthetics approach in developing a web store depending on the type of merchandise and the markets approached. As such, retailers can lure new customers, retain existing ones and improve their attitudes toward web stores.

Keywords: online purchasing; consumer behaviour; web experience; electronic commerce. (search for similar items in EconPapers)
Date: 2019
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Citations: View citations in EconPapers (3)

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