Which are online shopping determinants? Analysing ease and convenience to use, prior shopping experience, online benefits, social influence in India

Navneet Gera, Davide Di Fatta, Rinki Garg and Shivani Malik

International Journal of Electronic Marketing and Retailing, 2021, vol. 12, issue 1, 19-35

Abstract: Online shopping is growing day by day with the help of technology and customer support. Provided that India is the second largest country in terms of internet users, the purpose of the study is to examine online shopping determinants. This topic is original and up to date not only from the academic point of view, but also from the practical one. Indeed, to attract internet users to the online shopping, retailers need to understand the drivers of such phenomenon. In order to reach the goal, primary data was collected through a questionnaire survey wherein judgemental sampling method has been used. Then an exploratory factor analysis was performed. Results highlight that 'ease of use and convenience' is the most relevant factor for online shopping since it represents 32% of total variance. This study not only will help online shopping business man to formulate their strategies, but also will add value to theoretical research field.

Keywords: online shopping; online consumer behaviour; ease of use; convenience; exploratory factor analysis; EFA; India. (search for similar items in EconPapers)
Date: 2021
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