Website satisfaction: role of user and website characteristics

Asmita Shukla, Sanjeev Swami and Narendra K. Sharma

International Journal of Electronic Marketing and Retailing, 2010, vol. 3, issue 2, 114-131

Abstract: The present research aimed at examining whether user characteristics and website characteristics have an influence on website satisfaction. The user characteristics comprised user information and entertainment profiles, and website characteristics comprised website information and entertainment profiles. The study also investigated whether a particular category of site has any influence on the respective category of user. Findings of the study indicated that website characteristics namely informativeness, organisation of information elements, entertainment properties, and organisation of entertainment elements predicted website satisfaction. Sensation seeking tendency, a user characteristic, also predicted website satisfaction. Findings further revealed a that particular category of users prefer a respective category of sites. These findings suggest that the user and website characteristics are an essential link between the users and their satisfaction with the website in web-based shopping environments.

Keywords: websites; user satisfaction; website characteristics; entertainment profiles; user categories; informativeness; information organisation; sensation seeking; respective categories; shopping environments; world wide web; internet; electronic marketing; e-marketing; electronic retailing; e-retailing. (search for similar items in EconPapers)
Date: 2010
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