Towards a dynamic balanced scorecard approach: the case of Changi General Hospital in Singapore

Hassan Qudrat-Ullah, Clare Chow and Mark Goh

International Journal of Enterprise Network Management, 2007, vol. 1, issue 3, 230-237

Abstract: We present a case study of how the Balanced Scorecard (BSC) approach can be applied on an interactive basis to better manage the resources of a mid-sized public sector hospital in Singapore. Using this dynamic BSC approach, this paper asserts that managerial decision making and performance measurement can be evaluated across the value chain of the enterprise more accurately and better depict the interactions occurring between different resources pools of an organisation, over time.

Keywords: balanced scorecard; soft OR; health services; resource dynamics; Singapore; operational research; public sector hospital; healthcare; decision making; performance measurement; value chain. (search for similar items in EconPapers)
Date: 2007
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