The e-business performance measurement in SMEs

Pedro Soto-Acosta

International Journal of Enterprise Network Management, 2008, vol. 2, issue 3, 268-279

Abstract: The increasing adoption of internet technologies in the SMEs has produced remarkable interest in the quantification of the benefits of these technologies. Although a large number of Information Systems (ISs) performance measures can be found in the IS and e-business literature, what remains unclear in the literature is what measures are appropriate in a particular situation. This paper proposes a framework to help guide both scholars and practitioners in the process of developing and/or selecting performance measures to gauge the effectiveness of specific e-business initiatives in the SMEs. The proposed framework focuses on four dimensions: the technology, the unit of analysis, the business process and the evaluation of performance.

Keywords: e-business; performance measurement; small and medium-sized enterprises; SMEs; internet; IS effectiveness; information systems; information technology; electronic business; performance measures. (search for similar items in EconPapers)
Date: 2008
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijenma:v:2:y:2008:i:3:p:268-279

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