Model of ITQM practice in management education - stakeholders perspective

R. Venkatesa Narasimma Pandian, A. Pal Pandi, D. Jeyathilagar and R. Rajesh

International Journal of Enterprise Network Management, 2016, vol. 7, issue 3, 207-222

Abstract: Efficient education system to foster quality education is need of the hour for economic development of a country to stand in the global economic turmoil. Management education's role is undoubtedly an important one to play in this process. This empirical study attempted to evaluate a suitable quality education model through integrated total quality management (ITQM). Three hundred twenty four stakeholders were selected from the group of industrial executives, parents/non-professionals (literate) and teaching faculty (general), as sample, and the data was obtained through their perception in respect of variables under seven critical factors of ITQM. The result of 't' test and one way ANOVA revealed that, the critical factors top management commitment (TMC), systematic approach to management (SAM), customer satisfaction (CS), employee involvement (EI) and training (TRG) have significant relationship with quality education. The result revealed that seven factors have significantly correlated with each other. The critical factor TMC has correlated with five factors except customer satisfaction and EI.

Keywords: management education; integrated TQM; total quality management; ITQM; critical factors; stakeholders; top management commitment; systematic approach; customer satisfaction; employee involvement; training; quality education. (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijenma:v:7:y:2016:i:3:p:207-222

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