 Sensitivity analysis and ranking a private bank branches by data envelopment analysis based on service quality approachMohammad Mehdi Tavakoli, Hadi Shirouyehzad and Reza Dabestani International Journal of Financial Services Management, 2013, vol. 6, issue 2, 105-117 Abstract: Nowadays, the banking industry has a principal and key role in the economic growth and development of countries. In recent years, privatisation of the banking industry in Iran has led to more competition in this industry. This fact highlights the necessity for greater attention to this field of knowledge. In this condition, it is very important to improve the bank services. In this study, seven branches of a private bank are considered as the statistical population and their performance is evaluated through Data Envelopment Analysis (DEA). To solve the DEA model, the rates of payment loans, the customer deposit rate and the number of the staff were regarded as the multiple inputs and the level of service quality was considered as the output of the DEA model. Finally, the efficient banks were ranked and the sensitivity analyses were performed on the inputs and outputs and their results were evaluated. Keywords: data development analysis; DEA; operational efficiency; service quality; sensitivity analysis; branch ranking; private bank branches; Iran; private banks; banking services; payment loans; customer deposit rate; employee numbers. (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:ids:ijfsmg:v:6:y:2013:i:2:p:105-117 Access Statistics for this article More articles in International Journal of Financial Services Management from Inderscience Enterprises Ltd |
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