Privacy, security, infrastructure and cost issues in internet banking in the Philippines: initial trust formation

Candy Lim Chiu, Jason Lim Chiu and Somkiat Mansumitrchai

International Journal of Financial Services Management, 2016, vol. 8, issue 3, 240-271

Abstract: The overall purpose of this study is to develop an understanding of the issues that influence initial trust on behavioural intention to use internet banking in developing countries like the Philippines. The country has experienced sophisticated cyberattacks, slowest download internet speed and average internet costs per Mbps that are far above the global average standards. The study proposes and empirically tests if these issues influence initial trust formation with a sample of 454 local banks' customers who are non-users of internet banking services in the Philippines. Perceived costs, quality of infrastructure, privacy, security and disposition to trust were barriers to non-users' intentions to engage in any online financial transaction.

Keywords: internet banking; initial trust; privacy; security; infrastructure quality; perceived costs; Philippines; developing countries; online banking; e-banking; electronic banking; trust formation; customer behaviour; intention to use; bank customers. (search for similar items in EconPapers)
Date: 2016
References: Add references at CitEc
Citations: View citations in EconPapers (2)

Downloads: (external link)
http://www.inderscience.com/link.php?id=80119 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijfsmg:v:8:y:2016:i:3:p:240-271

Access Statistics for this article

More articles in International Journal of Financial Services Management from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().