Combating deviant behaviour for strengthening organisational commitment: role of emotional intelligence

Deepti Pathak and Shalini Srivastava

International Journal of Indian Culture and Business Management, 2020, vol. 20, issue 4, 534-549

Abstract: This study aims to examine the relationship between workplace deviant behaviour (WDB) and organisational commitment (OC), and to explore the role of emotional intelligence as a moderator on the relationship between WDB and OC. Data for the study were obtained from the respondents of information technology industries across Delhi/NCR by using convenience sampling. 302 middle level managers belonging to 24 different public and private sector IT companies were surveyed to investigate the above-mentioned relationship. The study reveals that work deviant behaviour negatively influences organisational commitment. Results further indicated that emotional intelligence weakens the negative influence of work deviant behaviour on organisational commitment. Due to the paucity of time, the present research work studies only small number of companies belonging only to Delhi-NCR region and a specific sector, hence, the results cannot be generalised. The study advances the existing literature on organisational commitment by identifying a significant association between organisational commitment, workplace deviant behaviour, and emotional intelligence, and highlighting its theoretical and practical implications.

Keywords: emotional intelligence; work deviant behaviour; organisational commitment; IT sector; managers; India. (search for similar items in EconPapers)
Date: 2020
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