Relationship of employee advocacy and turnover intentions to happiness of university teachers in NCR, Delhi

Ajay Bhatia and Farhat Mohsin

International Journal of Indian Culture and Business Management, 2021, vol. 23, issue 4, 451-473

Abstract: The study was conducted to ascertain the relationship of workplace happiness of university teachers with their two-key work-related outcomes, viz. employee advocacy and turnover intentions, at seven institutions of higher studies in NCR, Delhi. The study used a descriptive analytical survey design, and covered teachers with minimum six months of experience. Descriptive and inferential statistics were used to analyse with SPSS software. It was found that a significant proportion of teachers were in the 'low to moderate' happiness zone. Although, their workplace happiness was related significantly with their advocacy index, however, 'net promoter score' was at alarmingly low levels. Counter-intuitively, workplace happiness of teachers was found to be a relatively weak predictor of their turnover intentions. Equal proportions of teachers were found to be happy, but planning to leave. Study identified critical factors of teachers' happiness impacting these two dimensions and made specific recommendations to bring about improvements.

Keywords: teachers' happiness; psychological well-being; employee advocacy; turnover intentions; employee outcomes; employee retention; higher education; net promoter score; NPS. (search for similar items in EconPapers)
Date: 2021
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