Critical success factors in the development of strategic information systems in Indian public sector organisations: an inter-organisational analysis

Bikramjit Rishi and D.P. Goyal

International Journal of Indian Culture and Business Management, 2009, vol. 2, issue 5, 469-492

Abstract: A rapidly changing business environment requires firms to develop information systems that are more flexible, responsive, integrative and information rich. At the same time, it is also important to align the information systems with their core business processes. Review of literature of this study indicated the clear gaps existing in the development of strategic information systems (SIS) in general and particular in the public sector undertakings (PSUs) in India. Thus, this study has been undertaken in Indian PSUs. Data has been collected from 164 managers who were working at different levels of management. Five critical success factors, namely, corporate planning; regular upkeep of the machinery; fire and safety audits; quality control; quality assurance have been found as critical success factors for the selected organisations. In particular and the other organisations in general based on the findings of the study, it is recommended that the organisations must take care of these critical success factors so as to develop SIS which are successful information system and thus enable the organisation to get a sustainable competitive advantage.

Keywords: critical success factors; CSF; information technology; management levels; PSUs; public sector undertakings; SIS; strategic information systems; India; corporate planning; machinery maintenance; fire and safety audits; quality control; quality assurance. (search for similar items in EconPapers)
Date: 2009
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