Quality of work life: a study of municipal corporation bus drivers

Rajib Lochan Dhar

International Journal of Indian Culture and Business Management, 2009, vol. 2, issue 6, 638-653

Abstract: The work of professional bus drivers is considered as extremely stressful. It is an environment over which they have no control whatsoever and is an atmosphere that wrecks their schedules, disrupts their home life, makes social activities and regular breaks very hard to plan and supplies constant hassle. This paper deals with the quality of work life of the bus drivers and the factors that lead to an imbalance, causing high probability of road accident. A qualitative study was conducted with the help of 15 bus drivers from 4 different Pune Municipal Corporation bus depots, India. In-depth interviews were conducted and through naturalistic observation method, data were collected. Analysis of the data was done through coding process. Some suggestions are also being made so that the quality of work life of the drivers could be improved, thus, ultimately leading to better transport service to the citizens and a reduction in the rates of accidents.

Keywords: quality of life; municipal corporation bus drivers; stress; work life quality; India; public transport service. (search for similar items in EconPapers)
Date: 2009
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