High-performance human resource practices contributing to organisational outcomes in the service industry

Charu Goyal and Manoj Patwardhan

International Journal of Indian Culture and Business Management, 2023, vol. 30, issue 2, 214-227

Abstract: Innovation and employee retention are the two important factors that organisations try to get a grip of. High-performance human resource practices (HPHRP) are one such solution to achieve these organisational outcomes. The paper examines the contribution of HPHRP and perceived organisational support (POS) towards employee service innovative behaviour (ESIB), and intention to remain (IR). The study includes 405 participants from the Indian service sector. Confirmatory factor analysis was done to test the measurement model. Structural equation modelling is used to test the hypothesis. The significant positive impact of HPHRP on POS, ESIB, and IR can be seen. Also, POS acts as an important mediator between HPHRP and ESIB, and HPHRP and IR. The results help the managers to understand the importance of HPHRP in building POS and increasing the employee's innovative behaviour and retaining them. Earlier studies have assessed the impact of HPHRP on POS, ESIB, and IR, but not in India.

Keywords: high-performance human resource practices; HPHRP; employee service innovative behaviour; ESIB; India; intention to remain; perceived organisational support; POS; service sector. (search for similar items in EconPapers)
Date: 2023
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=134241 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijicbm:v:30:y:2023:i:2:p:214-227

Access Statistics for this article

More articles in International Journal of Indian Culture and Business Management from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().