Examining grievance handling procedures and employee satisfaction: a study of procedural justice in Indian organisations

Priyanka R. Naagar and Shabnam Saxena

International Journal of Indian Culture and Business Management, 2025, vol. 34, issue 2, 239-261

Abstract: This study examines how grievance handling procedures, policies, reporting, and identification sources influence employee satisfaction in Indian organisations. A questionnaire was distributed to 520 employees in the manufacturing and service sectors, and 331 responses were analysed using SPSS-21 and AMOS-21. Descriptive and correlational analyses revealed interrelationships among the constructs. Multiple regression analysis, supported by bootstrapping effects, provided strong evidence of the positive impact of grievance handling procedures on employee satisfaction. Practical implications include recommendations for HRM and the manufacturing and service sectors to implement a robust grievance handling procedure based on procedural justice. This study contributes empirical evidence to the field of HRM, highlighting the substantiated impact of grievance handling on employee satisfaction.

Keywords: employee satisfaction; grievance handling procedure; GHP; open door policy; procedural justice; grievance reporting. (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijicbm:v:34:y:2025:i:2:p:239-261

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