Performance appraisal satisfaction and organisational commitment: moderating role of employees' cultural values

R.N. Singh and R.P. Mohanty

International Journal of Indian Culture and Business Management, 2011, vol. 4, issue 3, 272-297

Abstract: The purpose of this study is to explore relationship between performance appraisal satisfaction (PAS) and employees' organisational commitment (OC). A cross-cultural survey of 1,390 employees of Bharat Sanchar Nigam Limited (BSNL), a Government of India public sector undertaking providing telecommunication services across India shows that PAS is directly related to OC. The relationship between PAS and OC is moderated by employees' cultural values at individual level. The form of moderation reveals a positive relationship, between PAS and affective commitment for employees high in uncertainty avoidance and low in power distance, and normative commitment for employees high in individualism/collectivism, low in masculinity/femininity and low in power distance and vice-versa. For the relationship between PAS and continuance commitment no moderation has been observed. Implications for reengineering the human resource management systems, reorienting organisational behaviour and directions for furtherance of research are outlined.

Keywords: HRM; human resource management; organisational behaviour; cultural values; organisational commitment; public sector management; telecommunication services; performance appraisal satisfaction; moderating roles; employees; Bharat Sanchar Nigam; government undertakings; positive relationships; affective commitment; uncertainty avoidance; power distance; normative commitment; individualism; collectivism; masculinity; femininity; continuance commitment; moderation; systems reengineering; behavioural reorientation; India; Indian culture; business management. (search for similar items in EconPapers)
Date: 2011
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