Factors contributing to successful ERP implementation in locally-owned and multinational firms in India

Yogesh K. Dwivedi, Boumediene Ramdani, Michael D. Williams, Amit Mitra, Raghav Sukumar and Janet Williams

International Journal of Indian Culture and Business Management, 2013, vol. 6, issue 4, 458-476

Abstract: This paper aims to explore the factors contributing to the successful implementation of enterprise resource planning (ERP) systems in Indian firms. It also aims to explore the similarities and differences in ERP implementation between locally-owned and multinational companies in India. An in-depth literature review led to identifying 14 factors that contribute to the successful implementation of ERP systems. Using these factors as a basis, a survey was carried out. Data were collected from 56 project managers and business analysts who were involved in ERP implementation in both locally-owned and multinational companies. Findings suggest that business plan and vision, project management and top management support were perceived as three key factors contributing to the successful implementation of ERP systems. Surprisingly, the result revealed no significant differences between locally-owned and multinational companies. Compared to project managers, business analysts seem to give more importance to vendor selection and the appropriateness of information technology legacy systems.

Keywords: success factors; ERP implementation; enterprise resource planning; local firms; multinational firms; India; business planning; corporate vision; project management; top management support; vendor selection; information technology; IT legacy systems. (search for similar items in EconPapers)
Date: 2013
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