What do Indian customers want in a cell phone? Strategies for network providers and handset manufacturers

Chaitanya Vyas

International Journal of Indian Culture and Business Management, 2013, vol. 7, issue 3, 384-398

Abstract: This research is conducted to find out most preferred features found in customers' current cell phones, to find out the customers' preferred ideal cell phone with most desired features and to know what customers look on while intending to buy a new cell phone. This paper investigates customers' choice for the mobile phones with a right blend of features and price. A survey conducted among 214 Indian undergraduate student mobile phone users reveal their criteria for selecting mobile phone with maximum features and an affordable price. Feature-wise comparison is also made between mobile phones of most preferred companies. Mobile handset manufacturers and network providers can implement customers' feedback and suggestions to improve their products or services.

Keywords: cell phone features; mobile handsets; network providers; mobile service providers; culture; India; mobile services; m-services; mobile phones; cell phones; consumer preferences; preferred features; phone prices; phone selection; customer feedback. (search for similar items in EconPapers)
Date: 2013
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