A cluster analysis approach to grouping Indian women professionals

Neena Sondhi and Deepak Chawla

International Journal of Indian Culture and Business Management, 2014, vol. 8, issue 1, 35-53

Abstract: The aim behind the current paper is to group Indian women professionals into distinct clusters. This is critical for designing employee-friendly policies and reducing turnover intentions. A total of 75 school teachers and 75 BPO professionals were studied for the purpose. Six factors (job autonomy, fairness of rewards, organisational commitment, work exhaustion, perceived work overload and work-family conflict) were considered while conducting a cluster analysis on the groups to arrive at three distinct clusters - committed authoritarian; frustrated captive and hassled loyalists (school teachers) and committed authoritarian; complacent and committed and frustrated captives (BPO professionals). The chi-square analysis of these clusters showed that the committed authoritarians enjoyed better work-life balance and also showed lower turnover intentions. Thus, for a stable human resource, identification of these groups is extremely useful for any organisation.

Keywords: women professionals; turnover intentions; work-life balance; WLB; cluster analysis; school teachers; BPO professionals; India; female professionals; job autonomy; reward fairness; organisational commitment; work exhaustion; perceived work overload; work-family conflict; business process outsourcing. (search for similar items in EconPapers)
Date: 2014
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