Balanced scorecard on top performing Indian firms

Sanjay Dhir, Amita Mital and Swati Chaurasia

International Journal of Indian Culture and Business Management, 2014, vol. 9, issue 1, 89-100

Abstract: This paper aims to contribute towards the understanding of balanced scorecard (BSC) on top performing Indian firms. The paper empirically examines the extent to which there exists a cause-and-effect relationship among the four areas of BSC measurement. The structured equation modelling (SEM) analysis show that the BSC model fits well with the Indian firms. The results also suggest that the learning-growth perspective positively affects the internal processes and internal processes positively affect the customer perspective. On the other hand customer perspective negatively affects the financial performance of Indian firms. We also discuss the scope of future study in the area.

Keywords: balanced scorecard; BSC; best performing companies; structural equation modelling; SEM; India. (search for similar items in EconPapers)
Date: 2014
References: Add references at CitEc
Citations: View citations in EconPapers (3)

Downloads: (external link)
http://www.inderscience.com/link.php?id=63972 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijicbm:v:9:y:2014:i:1:p:89-100

Access Statistics for this article

More articles in International Journal of Indian Culture and Business Management from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().