A case study to prepare the framework solution for operational excellence during the recession at manufacturing industry

Rohit Kenge and Zafar Khan

International Journal of Information and Decision Sciences, 2024, vol. 16, issue 2, 214-232

Abstract: Since December 2019, the world is facing COVID-19 pandemic and its impact on the economy. As the product demand is shrinking, the product supply with the pre-installed capacities is facing major issues like job cuts, high unsold material inventory, and the running of companies at lower capacities. To answer these operational issues, we prepared the research hypothesis framework integrating the 12 operational excellence factors into an operational excellence model consisting of people, process and flow approach. We evaluated this hypothesis through a set of 36 questionnaires for a survey based on the Likert scale and received 402 complete responses. We performed the analysis of survey response data by testing the reliability, correlation, validity, and structural equation modelling and found out that organisational performance has a significant positive impact on our proposed operational excellence model. Also, organisational performance has a significant positive impact on our proposed operational excellence model.

Keywords: operational excellence; recession; organisational performance; COVID-19; demand-supply cycle. (search for similar items in EconPapers)
Date: 2024
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