 A case study on the representation of cognitive decision-making within business processAndreia Carneiro Teixeira Dias Pereira and Flávia Maria Santoro International Journal of Information and Decision Sciences, 2013, vol. 5, issue 3, 229-244 Abstract: Business process success depends on how its participants perform their tasks. A participant's ability, knowledge and experience of a participant are decisive to carry out one's tasks and deal with eventual changes. Understanding each business process activity, it is also relevant to understand the contextual information in particular situations. However, contextual information should be available to promote this understanding. In this sense, cognitive decision-making process is an important contextual element, as it could help to describe how an activity has been performed. Nevertheless, making this contextual information available still represents a challenge for the difficulty in expliciting an individual mental process or the rationale of a decision. We present an approach for capturing and representing cognitive decision-making process as contextual knowledge involving business process activities and discuss case study results. Keywords: cognitive process; decision making process; context information; knowledge representation; business processes; cognitive decision making. (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:ids:ijidsc:v:5:y:2013:i:3:p:229-244 Access Statistics for this article More articles in International Journal of Information and Decision Sciences from Inderscience Enterprises Ltd |
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