Pattern-based knowledge management for e-government service systems

Dimitris Apostolou

International Journal of Information and Decision Sciences, 2016, vol. 8, issue 3, 207-226

Abstract: Taking into account the wealth of e-government services and the complexity of interpreting and implementing changes in government regulations, it is highly complex to manage knowledge about e-government service systems. In this paper, we propose a novel approach to enhance knowledge management of e-government service systems that is capable of dealing with dynamic circumstances by providing knowledge to deal with the extensions or modifications that these circumstances require. We present a pattern-based framework that: 1) balances flexibility and reusability in collaborative management of complex human-supported and software-enabled e-government service systems; 2) enables knowledgeable response to dynamic circumstances by utilising design rationale knowledge. We demonstrate that such a synthesis of capabilities for collaboratively reacting to changing circumstances with knowledge to deal with them has a positive impact on the management of e-government service systems.

Keywords: knowledge management; patterns; e-government; electronic government; government services; flexibility; reusability; collaborative management; design rationale. (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijidsc:v:8:y:2016:i:3:p:207-226

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