A new trend for knowledge-based decision support systems design

Pascale Zaraté and Shaofeng Liu

International Journal of Information and Decision Sciences, 2016, vol. 8, issue 3, 305-324

Abstract: Knowledge-based decision support systems (KBDSS) have evolved greatly over the last few decades. The key technologies underpinning the development of KBDSS can be classified into three categories: technologies for knowledge modelling and representation, technologies for reasoning and inference and web-based technologies. In the meantime, service systems have emerged and become increasingly important to value adding activities in the current knowledge economy. This paper provides a review on the recent advances in the three types of technologies, as well as the main application domains of KBDSS as service systems. Based on the examination of literature, future research directions are recommended for the development of KBDSS in general and in particular to support decision-making in service industry.

Keywords: decision support systems; knowledge-based DSS; KBDSS; intelligent DSS; knowledge modelling; knowledge representation; reasoning; inference; application domains; decision making; service industry; systems design; services. (search for similar items in EconPapers)
Date: 2016
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