Conceptual design of QMM-HEI-SP: a quality management model for HEIs students' performance

Valentyna Savkova, Manuel Mora, Jorge Marx Gómez and Igor Pampuha

International Journal of Information and Decision Sciences, 2017, vol. 9, issue 3, 247-275

Abstract: This article reports the conceptual design of QMM-HEI-SP: a quality management model for higher education institutions (HEIs) students' performance. This model has been theoretically founded on recommendations from the ISO 9001 IWA 2:2007 international guidelines for HEIs. Higher education services contribute to the economic and social progress of countries, and therefore, the quality control of provided services from HEIs demands a relevant group-based decision-making activity to be properly performed and supported. The QMM-HEI-SP model is represented with a system dynamics modelling approach. System dynamics models have been used previously in the literature for similar purposes, but none has been founded on the ISO 9001 IWA 2:2007 guidelines. This research, thus, review exemplary related studies, and presents the conceptual design of QMM-HEI-SP. We end the article with recommendations for its implementation as a group-based decision support system (GDSS), and for further research.

Keywords: higher education institution; HEI; quality management system; QMS; ISO 9001 IWA 2:2007; HEI students' performance; system dynamics; group-based decision support system; GDSS; conceptual design research. (search for similar items in EconPapers)
Date: 2017
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