 Developing a multi-perspective capability model for organisational business process management maturity assessment in digital eraC.R. Oruthotaarachchi and W.M.J.I. Wijayanayake International Journal of Information Systems and Change Management, 2023, vol. 13, issue 3, 191-208 Abstract: Many research studies have identified business process management (BPM) as the top business priority. Several opportunities and challenges have arisen due to digitisation, including a shift in how BPM initiatives are managed, and the development of new capabilities businesses should incorporate for BPM success. Various BPM capability assessment models have been discovered in the literature to date. However, these models must be revised to include digital BPM advancements to fit with the organisational contexts in the digital age. This study aims to determine the fundamental components of BPM capacity evaluation in current organisational environments. A new BPM capacity assessment model with 21 capability elements was established based on the findings of this study. Future implications of this research study can empirically evaluate the developed model and expand the identified capability elements to a model for assessing organisational BPM maturity. Keywords: business process management; BPM capability assessment; BPM maturity; qualitative data analysis; thematic data analysis. (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:ids:ijiscm:v:13:y:2023:i:3:p:191-208 Access Statistics for this article More articles in International Journal of Information Systems and Change Management from Inderscience Enterprises Ltd |
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