The complementary role of business process reengineering and information technology to total quality management practices

Amy Y. Chou and David C. Chou

International Journal of Information Systems and Change Management, 2007, vol. 2, issue 1, 21-29

Abstract: Total Quality Management (TQM) practices aim to improve product quality and business process efficiency. However, the results of TQM practices are not always satisfied. This study proposes a research model to remedy such problem. This model suggests that the result of TQM practices could be strengthened after integrating business process reengineering and Information Technology (IT) into such implementation.

Keywords: business process eeengineering; BPR; information technology; total quality management; TQM; change management; integration. (search for similar items in EconPapers)
Date: 2007
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijiscm:v:2:y:2007:i:1:p:21-29

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