An investigation into IS outsourcing success: the role of quality and change management

David C. Chou

International Journal of Information Systems and Change Management, 2007, vol. 2, issue 2, 190-204

Abstract: Business Process Outsourcing (BPO) has been recognised as a means of achieving organisational strategy. Information System (IS) outsourcing causes deep impact to organisations, such as managerial structure change, task and jobs changes, people and relationship changes and information technology and infrastructure changes. Therefore, finding effective ways to manage organisational changes is a key outsourcing success factor. This paper proposes a model to illustrate the interrelationships between and among the constructs of outsourcing competence, outsourcing change management, outsourcing quality and outsourcing success.

Keywords: information system outsourcing; change management; outsourcing competence; transformation process; outsourcing quality; outsourcing success; business process outsourcing; information systems; organisational change. (search for similar items in EconPapers)
Date: 2007
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