An application of Six Sigma to collaborative commerce capability assessment in enterprise implementation

Chyuan Perng, Jeng-Teng Tsai, Wen-Chih Chiou and Shiow-Luan Wang

International Journal of Information Systems and Change Management, 2008, vol. 3, issue 2, 125-146

Abstract: We aimed to propose a collaborative commerce capability assessment model and examined its implementation in Taiwan's companies. This model is based on the Six Sigma DMAIC process (define, measure, analyse, improve and control) which is an enhancement system for existing business processes falling below specification and looking for incremental improvement. 'Information Technology capability', 'data management capability', 'process management capability', 'organisation management capability', 'knowledge management capability' and 'collaborative commerce capability' are the measurement indicators which were concluded from literature studies. Data collected via a survey of executive managers in the Central Taiwan Science Park (CTSP) and an interview with over 10 years experienced experts. The results indicated that this model have a positive impact on the improvement of business performance. These conclusions should help managers to revisit their priorities in terms of the relative efforts in the application of these indicators and capability. Implication and future study have been provided.

Keywords: capability assessment; change management; collaborative commerce; DMAIC; six sigma; Taiwan; business performance; performance improvement; information technology; data management; process management; organisation management; knowledge management. (search for similar items in EconPapers)
Date: 2008
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=20691 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijiscm:v:3:y:2008:i:2:p:125-146

Access Statistics for this article

More articles in International Journal of Information Systems and Change Management from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().