An integrated value-creation model for innovation-intensive service industry

Hsiao-Chi Chen and Shaw K. Chen

International Journal of Information Systems and Change Management, 2010, vol. 4, issue 4, 338-352

Abstract: This study proposes an integrated value-creation process for innovation-intensive service industries. A strategic service approach with a three-tier framework is utilised to assess the nation as a whole in knowledge economy development. The innovation intensive services (IIS) presents an analytical model which describes the dynamic linkages between national systems of innovation and a firm's core competence and externalities. Due to the dynamic evolution and increasing complexity of the world market, the services approach represents the most effective means for integrating diverse resources into systems service offerings. The IIS platform is developed to promote technological innovation and industrial development with a platform structure for service-based operations. The model is designed that it integrates the firm's internal resources and externalities, the service process and the targeted innovation on an interchangeable interface, along with a parallel process of integrating hierarchical tiers of network participants in a knowledge economy.

Keywords: knowledge-intensive business services; platform strategy; innovation intensive services; IIS; change management; value creation; national systems of innovation; NIS; core competences; technological innovation; industrial development; knowledge economy. (search for similar items in EconPapers)
Date: 2010
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