Empirical study of the readiness of public servants on the adoption of e-government

Olabode Olatubosun and K.S. Madhava Rao

International Journal of Information Systems and Change Management, 2012, vol. 6, issue 1, 17-37

Abstract: E-government is a new and emerging area of interest in the field of e-businesses which employs ICTs to enhance the access to and delivery of government information and services to citizens, businesses, government employees, and other agencies. In this work a survey of the readiness of public servants on the adoption of e-government is carried out. This study identifies the determinants of civil servant users' adoption of e-government services in four different ministries in Ondo State Nigeria using an amended version of the UTAUT model with seven constructs. The findings revealed that performance expectancy and self efficacy are significantly associated with age, while social influence, attitude behaviour and self efficacy are strongly associated with gender. The research also provides useful insights into the motivations underlying the intentions to use e-government services in developing countries.

Keywords: e-government; e-business; electronic government; electronic business; internet; world wide web; assessment models; Nigeria; UTAUT; unified theories; technology acceptance; technology use; public servants; technology adoption; ICT; information technology; communications technology; government information; government services; citizens; businesses; government employees; determinants; civil servants; Ondo State; performance expectancy; self efficacy; age; social influences; attitude behaviour; gender; user motivations; user intentions; developing countries; government departments; government ministries; information systems; change management. (search for similar items in EconPapers)
Date: 2012
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